1. Be Pro-active, Do things before they are requested by the user.
2. Perfect setup. By deploying the perfect image you will save your time and satisfy the users.
3. Ask for help. Don't hesitate to escalate the issue if you are stack. Speed is important for all businesses.
4. Don't forget. Don't forget the promises you have made and tasks you were allocated to. Keep and eye on your deadlines.
5. IT Orientation. Make sure user understand the system from day 1. Poor IT induction is the crucial part of further issues
6. Be polite. Users reactions can vary. stay cool and professional ensuring user you do all you possibly can.
7. Keep your eyes open. Look for everyday things that could be improved or automated.
8. Open your mind. If you see an improvement don't hesitate to tell your manager about it.
9. No Limits. Don't just do your job, keep interest in new aspects of IT, show you are passionate.
10. Be yourself. Assuming you are not a grumpy old man, talk to users,relax and be yourself.
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